Privacy Policy

We are committed to protecting your privacy. This Privacy Statement outlines how we collect, use, and protect the information you provide to us through our website.

Collection of Information

We may collect personal information, such as your name, email address, phone number, and other contact information when you interact with our website, such as when you sign up for our newsletter, fill out a contact form, or make a purchase. We may also collect non-personal information, such as your IP address and browser type, to help us analyse how visitors use our website.

Use of Information

We may use the information we collect to provide you with the products, services, or information you request, to improve our website and our services, to communicate with you about your account or our products and services, and to customise your experience on our website. We may also use your information to send you marketing communications, such as newsletters or special offers, but you can opt-out of receiving these communications at any time.

Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your information with our trusted partners who provide services on our behalf, such as payment processors or shipping providers. We may also share your information to comply with legal obligations or to protect our rights or the rights of others.

the privacy and confidentiality of your child and family are treated with the utmost respect and care.

All information shared during sessions, whether verbal, written, or observed, is kept strictly confidential and stored securely in accordance with Australian privacy laws. This includes all records relating to your child’s therapy.

There are, however, a few legal and ethical exceptions to confidentiality. Information may be shared without consent if:

• There is a risk of harm to your child or others
• There is suspected abuse or neglect
• Disclosure is otherwise required by law

To support your child effectively, I may discuss aspects of their presentation or progress in professional supervision, which is a confidential and ethical part of best practice for all registered play therapists.

If collaboration with other professionals (such as teachers, doctors, or allied health providers) is requested or recommended, this will only occur with your informed written consent.

For further information about Privacy & Confidentiality, please feel free to get in touch via email.

Security of Information

We use reasonable measures to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

Cookies

Our website uses cookies to enhance your experience and to analyse how visitors use our website. You can disable cookies in your browser settings, but this may limit your ability to use some features of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.

Changes to This Privacy Statement

We reserve the right to update this Privacy Statement at any time. We will post any changes on this page, so please check back periodically to review the most current version.

Contact Us

If you have any questions about our Privacy Statement or how we handle your personal information, please contact us.